The Customers View provides the following services:
Listening2You a comprehensive research programme designed for B2C markets delivering valuable customer insights, perceptions and trends.
Active Service Measurement provides a unique insight into how various businesses provide services to their customers from initial contact through to ongoing communications and response to customer requests. Mystery shopper and Postal Audit Response to queries and requests for information provide an invaluable benchmark for companies within their business sector.
Here2Hear a slightly more passive approach to customer feedback designed to help our clients improve customer loyalty through improved customer service in response to customer feedback.
The Listening Post provides event service measurement based on-site to take comments from attendees/delegates there and then to be followed up by e-mail or postal surveys.
The Customers View through a number of research methods can provide its customers with inexpensive, practical feedback to assist them with forward planning, customer retention, service and/or product development and many other essential business activities. It is particularly relevant for annual reviews, marketing plans, Annual Reports, due diligence activities and as an ongoing finger on the pulse of our clients’ business.
The Customers View is the most cost effective independent customer service monitoring programme providing companies with actionable understanding of the way they operate through the perceptions of their customers.